The new https://fluent-forever.app/ website is not linked to our webshop or previous orders from the webshop, so subscribers won't be able to access their previously purchased materials. The current website or "customer portal" only contains the data for the subscribers of the app and not webshop orders anymore.
We still maintain your previous order information and can update any of your materials as needed.
Just contact us at firstname.lastname@example.org so that a member of the team can assist you.
We have your back.
Note: As of September 12th 2019, we no longer provide official support for our Anki based pronunciation trainers and word lists. You are more than welcome to still purchase and use them, but the support we are able to offer for these products is limited. For supported languages, these materials are already built into the Fluent Forever app.