If the app is not a match for you and you have decided to cancel your subscription for any reason at all, we are happy to provide a refund. Our 6-month, 12-month and 24-month plans come with a 30-day Money Back Guarantee.
Don't get us wrong, we'll be sad to see you go and if there's anything we can do to help you, please always feel welcome to send us a message via our form here or by sending us an email directly at email@example.com.
Still, if you wish to receive a refund for your subscription, you can always do so. Here's how:
If you have subscribed via the App Store:
1. Go to Purchase History in your settings.
2. Select the order for the Fluent Forever subscription.
3. Select Report a problem.
For more detailed steps, please feel free to check this article.
If you have subscribed via Google Play:
1. Open your web browser (on your phone or your computer) and go to this page: https://play.google.com/store/account
2. Select Order History.
3. Find the order for your Fluent Forever subscription.
4. Open it and select the More button.
5. Select Request a refund or Report a problem, fill out your information and note that you'd like to receive a refund.
You can find more information about the process on this page.
If you have subscribed via our portal:
Tip: We are rolling out this function in phases to decrease the chance of something going wrong, so this option will be available to you if you received an email confirming that your time has begun. If not, or you don't see the options mentioned below, then please contact us at firstname.lastname@example.org and we will get things sorted for you.
1. Go to https://fluent-forever.app/ and click on Login to log into the portal.
2. Click on your name in the upper right corner and select Account.
3. Click on the red Refund button in the bottom of the section, as shown in the screenshot below:
Note: Backers from our two crowdfunding campaigns will not see refund or upgrade buttons. 30-day retail subscribers will not have a refund button.
That's it! Of course, if you decide to give the app another try later on, you are always welcome to resubscribe, we'll be super happy to have you back!