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Unable to login/use the app at all

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Beth Bates

Firstly, when trying to login to the app I was unable to as it kept saying "wrong email or password", I clicked the 'forgot password' option but never received the email, I can login to my account on my laptop & have changed my password that way but still no lucking logging in with just my email and password.

So, I logged in via facebook which was successful, however then I received the "This account is no longer valid" pop up, all information I can find on the site suggests that this pop up is due to needing to update the app, however I have installed the most recent version of the app and no luck. 

Unsure what to do! Such a shame as I was ready to switch over from my current language program (Mondly) straight away, maybe I'll just have to wait for the app to come out of beta testing? :(

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Comments

8 comments

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  • Avatar
    Michael Schneider

    Same exact issue here...

    0
  • Avatar
    Clemente Sánchez

    +1 for me. just created a case for myself

    2
  • Avatar
    Adam Wines

    Also experiencing this problem

    0
  • Avatar
    John Murphy

    The same problem as of rev 86. Also when attempting to log in with Google, ZenDesk hangs. And the mobile error message says go to the main site but there is no log in there...

    Not very professional...

    0
  • Avatar
    Shauna Lambert

    Me too!  Is there no one on here that is actually addressing these problems?

    0
  • Avatar
    Caleb Haynes

    I too am experiencing the same issue.

    0
  • Avatar
    Amy Freer

    I am having the same issue. It was not accepting my Facebook password. I was able to create a new login on my laptop but the app is not accepting this new login info and the laptop homepage is useless. No links to the program. Has anyone been able to use the actual program?

    0
  • Avatar
    Shellll

    So complicated trying to log in after changing phones. I’m ready to cancel.

    0

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