Why do I see a message in the app that I need to get a subscription if I already have one?

If you see a message telling you to subscribe, even though you already have an active subscription, don’t worry — this usually means you’re logged into the wrong account.

Here are two quick checks to help you find your subscription:

1. Check your email address

Check the inbox where you received your subscription confirmation or invoice. Make sure you’re logging into the app with that exact same email address.

2. Check your login method

When creating an account, you can choose from four login options:

• Username and password

• Google

• Apple

• Facebook

If you signed up with Google, for example, but try logging in later with your email and a password, the app will treat this as a completely different account (with no subscription attached).

Try logging in again using the method you originally chose.

Still Stuck?

If you are still having trouble logging in or retrieving the correct login details, reach out to us via our Contact Form. Our team will be happy to help you get back into your subscription!

Also see: 

• Why do I see a message in the app that I need to get a subscription if I already have one?
• Where can I see my subscription/account information?
• How do I cancel my Fluent Forever app subscription?